SHIPPER GUIDE · 4 MIN READ
Use the outside dimensions
Measure length, width and height at the outermost points of the prepared handling unit. Include the pallet, wrapping, protective frames and any overhang. Give units explicitly—such as inches or centimetres—to avoid conversion assumptions.
Report gross weight
Gross shipment weight includes the goods, pallets and packaging. Use a scale or reliable shipping specification where available. Mark an estimate as an estimate and confirm the actual figure before booking when it could change the equipment requirement.
Explain stackability
Freight that cannot safely support another shipment may occupy more effective capacity than its footprint suggests. State whether stacking is permitted and provide any restrictions. Do not describe a pallet as stackable if packaging or product strength makes that unsafe.
Describe irregular pieces
Long items, machinery and freight with an uneven centre of gravity require more information than a rectangular measurement. Provide loading instructions and discuss photographs or drawings with dispatch. A service inquiry is not confirmation that specialized equipment is available.
Update the quote when the load changes
Added pallets, increased height or a change in weight may affect the rate and loading plan. Send the revised details before pickup so capacity can be reviewed rather than adjusted at the dock.